SHIPPING AND DELIVERY POLICIES
SHIPPING ADDRESS
In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.
DELIVERY
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location. Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days, delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.
TRACKING YOUR ORDER
You can easily track your order with the AWB number provided to you at the time of booking your delivery. In some cases we may also give you a link to track your orders. In case of any grievance regarding tracking you can contact our customer support email info@realvedic.com or WhatsApp +91-8860227160 with your concerned order number.
CANCELLATION
Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at +91-8860227160 or info@ralvedic.com to assist you in cancellation of the order.
RETURN
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7-10 days of receipt of the product. However, returns are limited to following cases: - In case of damaged or defective products: Please do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at +91-8860227160 or info@realvedic.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products. - In case of different product dispatched: Please do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91-8860227160 or info@realvedic.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products However returns are based on situations and circumstances hence we request you to contact our customer support for more information.
REFUNDS
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
SHIPPING CHARGES
Flat shipping fee of ₹50 is applicable on all order. Free shipping for all orders above ₹500.
SHIPPING RANGE
We are currently only accepting orders from the India. Order with unserviceable addresses and international addresses (Outside India) will be rejected and refunds will be processed as per our policies.
POLICIES
Shipping and delivery policies are subject to change anytime at the discretion of Realvedic Enterprises Private Limited. You are hence requested to check the policies before booking your orders.